Can I install an approved Bluetooth low Energy (BLE) ID device(s) in my vehicle, motorcycle, RV, Trailer and/or boat?
Yes, TRACtag Global approved BLE ID devices will work when installed correctly in a vehicle, RV, motorcycle etc..Please review the installation guide for more details. Please note that Bluetooth low energy devices should not be installed in any metal enclosure as it will reduce and/or prevent the signal from being transmitted and received.
What phones are compatible with the TRACtag App?
We currently support Android 6.0 or newer with Bluetooth low energy and iPhone 4s, iPad 3 and Mini or newer. Please note Blackberry devices are currently unsupported.
Are the current approved Bluetooth Low Energy devices water resistant?
Yes, currently all TRACtag Global approved BLE ID devices are water resistant. Please check our product page to ensure the correct unit fits your application before purchasing.
Do phone and/or tablet cases affect the performance of the TRACtag App and/or Bluetooth range?
Yes, cellular phone, tablet cases and/or covers will reduce and/or block the Bluetooth signal from connecting with the approved BLE devices. For best performance, please remove cellular phone cases and/or covers.
How does the TRACtag Global system work?
The approved BLE device(s) communicates via Bluetooth 4.0 technology with supported phones and tablets. TRACtag app users are part of the Global Network Community. Each smartphone works together anonymously to locate TRACtag Global BLE devices anywhere worldwide where cellular coverage is available. When a approved BLE device is located, or pinged by the Network Community it will update the owner and S&R Group with the last known GPS location anonymously.
Can I share my Bluetooth ID device with family members or friends?
Yes, the TRACTAG app has a Share feature that allows you to share your BLE ID device with other users of the TRACtag App. Once shared, the users in your shared group will also be able to view and identify your BLE device. You can also share your BLE device to our Lost & Found Network and if your BLE device is in range of one of our users, it will anonymously send you a GPS location update. Please note that you must set-up a Shared Group first before you’re able to share the BLE device to other users.
What is the TRACtag Recovery Network?
The TRACtag Global Recovery Network App is designed for Law Enforcement officers and agencies to identify stolen property and/or missing individuals that are equipped with an approved BLE device. If your item has been reported stolen, you can share it to the TRACtag Recovery Network. If law enforcement recovers your stolen item, you will be updated via the TRACtag App to contact local authorities for further details.
Does the TRACtag App require internet service to work?
Yes, the TRACtag app requires Bluetooth, internet and location services to operate all functions of the TRACtag app. If either feature is off the TRACtag app will not load and you will not be able to use any features.
Does the TRACtag app consume high battery power?
When the TRACtag app is in standby mode “HOME” Page, there is a low to medium battery consumption. High battery consumption occurs only when in the “HUB” and “Item” page where the TRACtag app is always scanning for your registered BLE tags. TRACtag Global Inc. offers the longest range BLE ID devices on the market, specifically designed for high value assets, pets and individuals with cognitive disorders.
As a caregiver, am I able to use the mid range BLE device as an aid for identifying a wandering person?
The mid range BLE device can be used as a aid to identify a wandering person as long as the device is shared under your account or you are the owner.
For a Wandering individual who is equipped with an approved BLE device, can I set-up a zone so I’m alerted when the BLE tag is out of range?
The TRACtag app is only an aid and should never replace a caregiver. The Zone Alert feature is currently available for Android supported phones at this time. When set-up correctly the Zone Alert will notify the owner and shared group of the BLE device if it enters or leaves the range of the owner’s and/or shared group Bluetooth cellular phone signal. Please Note: If the BLE device is shared, the group users will also have the same function and Zone Alert if using a supported Android mobile phone.
Are all features available on both Android and iPhone?
Features are similar between both platforms. Zone Alert is currently only available on Android supported mobile phones. If you have further questions on features please contact us prior to purchasing any BLE devices.